EXPERIENCE DESIGNER AND STRATEGIST CREATING SIMPLE SOLUTIONS FOR COMPLEX PROBLEMS
Through research, strategy, and human-centered design, I help organizations create intuitive experiences that connect user needs with business goals. From enterprise platforms to consumer products, I collaborate with teams to navigate ambiguity, solve challenging problems, and build digital experiences people trust.
RECENT PROJECTS
Designing Enterprise Experiences, AI Products, and Digital Strategy
As a Senior Experience Designer at Huge, I worked with teams at Cox Communications, Google, and Western Union to design across digital channels, incorporate AI-powered workflows, and develop large-scale customer journeys. Through collaboration with cross-functional teams, my work focused on helping organizations solve challenges by understanding user needs, aligning business goals, and creating digital experiences that are easier to navigate, build, and scale. These projects demonstrate how research, strategy, and design come together to uncover opportunities, define direction, and deliver meaningful experiences with measurable impact.
COX COMMUNICATIONS
Simplifying the digital purchasing journey for millions of residential and business customers, fostering trust through informed buying decisions
Cox partnered with Huge to reimagine its end-to-end digital purchasing experience across consumer and business channels. I provided UX design and strategy throughout the entire process, from product discovery to checkout. I collaborated with product, engineering, marketing, and design teams to simplify purchasing flows, modernize account experiences, and create scalable solutions. These improvements increased conversion rates while serving Cox's 6 million+ customers across the digital ecosystem.
Creating intelligent, trustworthy experiences across Google's ecosystem through AI, privacy, and scalable design
As part of Google's engagement with Huge, I led UX research and experience design across five product teams exploring AI, dashboards, design systems, and core product experiences. Collaborating with cross-functional stakeholders, I transformed complex technical, privacy, and data requirements into scalable, user-centered solutions that strengthened consistency, trust, and innovation across Google's ecosystem.
WESTERN UNION
Redesigning global money transfer experiences through trust-centered design, privacy, and compliance
Western Union worked with Huge to modernize its digital money transfer experience across key customer journeys. I provided UX research and experience design for transfer flows, collaborating with product, engineering, and compliance teams to simplify complex financial interactions. This involved balancing privacy, KYC, regulatory requirements, and user trust to enhance conversion rates, transaction speed, and overall usability.
ADDITIONAL PROJECTS
Exploring Emerging Technologies, Connected Experiences, and Digital Platforms
My work at Huge expanded beyond traditional digital products, allowing me to explore emerging experiences with UnitedHealthcare, Planet Fitness, and Kohler across healthcare, connected fitness, and immersive technology. These projects challenged me to work through ambiguity, understand evolving user behaviors, and imagine what future experiences could look like. I combined research, strategy, and design exploration to help teams evaluate opportunities and transform early ideas into practical, user-centered solutions. From digital health journeys and wearable ecosystems to AR/VR concepts, these projects reflect my curiosity for emerging technology and my belief that great experiences begin with understanding people.
UNITED HEALTHCARE
Creating clearer, more accessible healthcare journeys from discovery to enrollment
I redesigned Medicare Supplement enrollment flows and marketing pages to help customers better understand coverage options and complete enrollment with confidence. Through UX research, content strategy, and interaction design, I helped simplify complex healthcare information while improving usability, accessibility, and conversion across the digital experience.
PLANET FITNESS
Exploring wearable technology opportunities to enhance the member experience
I conducted a UX audit, competitive analysis, and product strategy assessment to evaluate opportunities for integrating wearable technology into Planet Fitness’s digital ecosystem. By examining member behaviors, fitness technology trends, and existing digital experiences, I developed recommendations for creating a more connected, personalized, and engaging fitness journey.
KOHLER
Exploring AR/VR opportunities to transform physical products into interactive engagement
I conducted research and developed an AR/VR concept experience for Kohler, exploring how emerging technologies could enhance customer engagement and product discovery. By combining physical packaging with immersive digital interactions, the project demonstrated opportunities to create more memorable, personalized, and connected brand experiences.
Creating Experiential Projects and Going Beyond Digital Design
Before leading digital product experiences, I designed physical environments, exhibitions, and retail experiences that explored how people interact with spaces, information, and storytelling. This multidisciplinary foundation continues to shape my approach to experience design by bringing a deeper understanding of user behavior, accessibility, spatial thinking, and the connection between physical and digital interactions. These projects demonstrate how design principles can transcend platforms, from immersive environments and brand experiences to interactive installations and retail ecosystems. By combining research, strategy, and storytelling, I create experiences that are intuitive, engaging, and grounded in how people naturally navigate the world around them.
ALPHAWOOD GALLERY
Designed exhibition experiences, service strategies, digital platforms, and marketing initiatives to connect audiences with cultural programs and storytelling.
LOUIS VUITTON
Conducted experience design research and customer journey strategy for the Men’s Summer 2019 Collection pop-up, exploring retail interactions and brand engagement for digital and physical spaces.
CHICAGO PUBLIC LIBRARY
Applied UX research, service design, spatial planning, and communication strategy to improve public-facing experiences for physical and digital environments.
BROAD MUSEUM OF CONTEMPORARY ART
Designed retail and visitor experiences for the museum store operations to enhance engagement with contemporary art. Customer research and product strategy for museum development, including art print sales, retail sales, client advising, retail design, visitor services, product design, experience design, and research for the museum store.
DESIGN MUSEUM OF CHICAGO
Collaborated on UX research, testing, and product strategy for Great Ideas of Humanity, designing interactive exhibition experiences that engaged visitors through storytelling and technology.
PHILLIPS COLLECTION MUSEUM OF MODERN ART
Developed exhibition, visitor experience, and marketing strategies while supporting audience engagement initiatives as an Association of Art Museum Directors and United Negro College Fund Fellow.